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Granicus Insights

GovDelivery Privacy Policy

What is Communications Cloud?

Communications Cloud, powered by Granicus, connects over 120 million million people like you with accessible, relevant, and important government information. We strive to make the information you receive both convenient and valuable every day.

What information does Communications Cloud collect? How is that information used?

Communications Cloud collects personally identifiable information to the extent you specifically provide it. This includes, for example, the information provided during registration to receive subscriptions or notices related to a document provided by one of our clients.

Communications Cloud also stores your personal subscription preferences. Some organizations that use Communications Cloud may also request other information to better communicate and meet your needs. You may also be asked to protect your subscriber profile information with a password. Granicus never shares personally identifiable information with third parties for promotional purposes

Granicus does grant select outside vendors limited and controlled access to this information. These vendors only use the information to enhance Communications Cloud’s ability to deliver services to you and other customers; the vendors are bound to keep the information confidential. 

In most cases, Granicus’s clients using the service (such as governmental and public bodies) have ownership of the information and its privacy and use is subject to that client organization's separate privacy policy.

Granicus will share personally identifiable information with outside parties as required by law. Granicus uses Secure Sockets Layer (SSL) to encrypt personal information before it travels over the Internet. SSL technology is the industry standard for secure online transactions.

Why does Granicus collect this information?

Granicus uses your information to provide the services you request. Granicus never shares personally identifiable information with third parties for promotional purposes.

In most cases, client organizations using Communications Cloud have ownership of subscriber information and the privacy and use of that information is subject to that organization's separate privacy policy. Granicus will also share this information with outside parties as required by law.

What if I don’t want my information stored by Communications Cloud for any reason or purpose?

If you have submitted information to an organization that uses Communications Cloud and would prefer that Communications Cloud not store your information for any purpose, you can delete your account, which will also remove your information from that organization. To do this, you’ll need to access your subscriber profile for the government organization whose emails you are subscribed to.

To do this, click on the link at the bottom of the email you received from that organization. The text of the link itself will vary depending on the organization, but it will likely read: Manage Preferences, Manage Subscriptions, Subscriber Preferences, or a label of a similar nature. 

Once here, you’ll notice links at the bottom of your subscriber profile. One of these links will allow you to delete your account. The text of this link will also vary depending on the organization, but it will likely read: Delete My Account, Delete Profile, or a label of a similar nature.

Click this link and your information will be permanently deleted from the Communications Cloud service for that organization.

What is Granicus's policy on cookies?

Communications Cloud utilizes session cookies to ensure seamless continuity between screens in a single session. Session cookies are not shared with other websites, do not track or store personal information, and expire as soon as the user closes the active browser.

What is Granicus’s policy on collecting information from minors?

Granicus does not knowingly collect personally identifiable information from children under the age of 13. If a child has submitted personally identifiable information to Communications Cloud and you would like it removed, you can follow these account deletion steps to remove the account, or please submit a ticket at the bottom of this page and we will be happy to assist you.

What is Granicus’s policy related EU Safe Harbor policies?

Granicus complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Granicus has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.
To learn more about the Privacy Shield program, and to view our certification, please visit Privacy Shield

What steps has Granicus taken to ensure accessibility?

Granicus has taken several steps to ensure that public facing pages used by our clients are fully accessible. We have enlisted the services of an independent third party who has conducted independent tests and audits of all our forms. We have also implemented their advice to ensure our forms meet and exceed Web Content and Accessibility standards (WCAB 2.0). GovDelivery is very proud of its ability to meet the accessibility standards of the Americans with Disabilities Act.

We are committed to accessibility and will work hard to provide any specific help you may need. If you can't access a subscriber facing form, or need more information, please contact us using the link at the bottom of this page.

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