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Granicus Insights

March, 2015

March 18th, 2015


Improved Advanced Bulletin Editor Workflow

We've redesigned the Advanced Bulletin Editor for a more intuitive workflow. The editor has the same functionality you know and love, allowing your organization to create branded, mobile-friendly bulletins consistently and efficiently. In addition to some visual updates to the editor's user interface that make for a sleeker experience, you'll notice a few key changes:

  • Template Thumbnails. You can now preview Advanced Bulletin templates before selecting which one you'll use. Thumbnail images give you a basic idea of how a template is laid out and you can click on any template thumbnail to see a bigger preview.
  • Content First, Audience Second. The new streamlined bulletin workflow puts creating your content before selecting your recipients.
  • Designated Preheader Text. A new Preheader field lets you enter text for a preheader. Preheader text is the short summary that follows the subject line when an email is viewed in the inbox. Many mobile, desktop, and web email clients (like Gmail, iOS, and Android) provide them to tip you off on what the email contains, before you open it. 


    The preheader text will not appear in HTML bulletins, creating a compelling and unique inbox preview for each bulletin, even when the content at the top of all bulletins remains the same (e.g., in a standard bulletin header).
  • Save on Demand. A new Save Now button lets you save your changes without advancing to the next screen.
  • Target Your Whole Audience. We've combined the Recipients and Bulletin Channels fields onto the Audience screen so you can consider your entire bulletin audience at the same time instead of selecting them on separate pages.
    View the video below to see a walk-through of the new and improved Advanced Bulletin Editor.

(6187, 6452, 6453, 6459, 6463, 6708, 6714, 7044, 7096, 7114)

Subscriber Segmentation

Segments (formerly Groups) allow your organization to narrow your audience focus and send messages to targeted groups within one or more topics. With segments, your recipients will find their messages more relevant -- and relevant messages get better results. 

For organizations that have enabled Segments, the Segments screen contains a list of all segments to which you have access and allows you to create new segments.


Segments are dynamic lists of recipients. When you create a segment, you enter a query for finding recipients (based on topic subscriptions or other filtering criteria). Every time a bulletin is sent to the segment, a fresh recipient list is generated based on your segment query.

Segments are an optional tool that must be enabled for your account. If your organization was using Groups, Segments are automatically available, and all Groups have been converted to Segments. If your organization is interested in leveraging Segmentation or you have questions about your existing Segments, submit a ticket at the top of this page and a GovDelivery Support Team member will be in touch.

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Customizable Digest Messages

For accounts that have Digesting enabled, a subscriber can select the frequency with which they want to receive your bulletins (let's say, one email a week). Then, they'll begin to receive a digest email of all bulletins sent within the given time frame. You can now create and customize a template for these digest emails. A new Digest Bulletins screen has been added to the Templates area of your account.


You can enter CSS into this template to customize it. A Reset button allows you to discard all saved changes and return to the default look of a digest message.

This ability is limited to Account Administrators, Account Managers, Super Users, and Enterprise Account Administrators. Additionally, it must be enabled for your account. If you're interested in this option, submit a Support ticket at the top of this page. (6346)

From Address Types

The Default column in the From Addresses list has been renamed to Type and now indicates whether a From Address is limited to specific topics. (7161, 7162, 7209, 7214, 7215, 7218)

Email Suppression List

To help prevent administrators from uploading email addresses for subscribers who have opted out of receiving email from your account, GovDelivery has enabled account- specific suppression lists. This list contains all subscribers who have opted out of receiving bulletin emails or text messages and also subscribers who were globally blacklisted (SPAM complaints, etc.). If a subscriber who previously opted out of receiving emails decides to sign up again for a subscription, they are removed from the subscription list. If a globally suppressed (blacklisted) subscriber attempts to subscribe to any topics on your website, they will be rejected and directed to contact Customer Support. Additionally, any email addresses on the suppression list cannot be added back in by an administrator via our API. (6762, 6729, 6947)



Fixed an issue that was causing bulletins created with the standard bulletin editor to record the bulletin sender as the user who last modified and saved the bulletin. This created an inaccurate record if an administrator made changes and saved a bulletin and then another administrator sent the bulletin without first saving any changes. (7026)

If an administrator creates a bulletin in the Advanced Bulletin Editor and attempts to send it, they will now receive an error message with an appropriate explanation. (6782)


We fixed an issue that was causing subscriber origin to be tracked incorrectly for some subscribers who signed up to multiple accounts. (6932, 6896)


We've renamed a setting for Questions to better reflect what it does. When editing a question, an administrator could previously indicate if the question was enabled. This was misleading, however, because when a question was not enabled, it was still available to administrators, who could upload answers to the question. Now, this setting has been renamed to Publicly Visible to reflect the fact that selecting No for this setting prevents the question from displaying to subscribers, but does not prevent administrators from viewing the question and responses and uploading responses to it. The renamed Public column on the Questions list now indicates which questions are visible to subscribers.

Note that if you create a question and assign it only to restricted topics, marking the question as Publicly Visible does not mean that everyone can see it. Only subscribers of a restricted topic will see this question. (6920)


Fixed an issue that was causing failed text messages from being incorrectly marked as Delivered in reports. (6872)


Fixed an issue that was preventing some subscribers from successfully subscribing to a category from another organization on the Network page. Now, if a subscriber signs up for a category from another organization on the Network page, they are successfully subscribed to the category and all related topics. (6815)

Wireless Messages

When a subscriber texts STOP in response to a wireless message, the deletion reason is now correctly identified as By Subscriber, not By Administrator. (7192)


We've adjusted some of our subscriber-facing messages during the subscription workflow so that they are Section 508-compliant. (6645, 7166)

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