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Granicus Insights

Standard Administrator Roles

Administrators with the appropriate permissions can perform a number of administrative tasks, such as adding administrators to Communications Cloud, modifying other administrator's accounts, modifying notifications and topic assignments, or resetting an administrator's password.

Communications Cloud has a flexible permissions model that includes six standard roles. Each role has a unique purpose, and allows the administrators in your organization access and control over specific portions of the Communications Cloud platform. 

Common Roles

The three most common administrator roles are as follows:

Account Administrator

Account Administrators are typically the person in charge of your Communications Cloud instance and/or client website maintenance. Most often, the Account Administrator is a Web Administrator or Project Manager who implemented Communications Cloud. We recommend that you limit the number of Account Administrators for your account.

Group Administrator

Group Administrators are responsible for overseeing the maintenance of several topics or categories. They can add new topics and assign Topic Administrators. Users with this role can control your communications strategy--overseeing the content your organization produces and determining who produces it--without being responsible for the more technical settings for your account.

Topic Administrator

Topic Administrators are the users responsible for day-to-day maintenance of a topic or several topics in Communications Cloud. A Topic Administrator may be responsible for several topics. Primary tasks for Topic Administrators include writing and sending bulletins to subscribers and reviewing and sending automatically generated Page Watch messages.

Other Administrator Roles

There are also some minor custom roles that you may encounter, though far less frequently, that the three primary roles listed above. Should you require these specific roles or find yourself labeled as such, you can find more information about these three less common roles listed below.

Report Viewer

Report Viewers are allowed to run Reports in Communications Cloud but do not have permission to perform any maintenance tasks.

Web Services Account Administrator

Similar to the Account Administrator, the Web Services Account Administrator has permissions to perform tasks in Communications Cloud via API.

Web Services Topic Administrator

Web Services Topic Administrators can send bulletins and perform other maintenance tasks for a single topic via API.

Administrative Structure Guide

The below PDF file provides insight into the capabilities and structure of administrators within Communications Cloud. This document, titled Administrative Structure, is a complete overview with a visual hierarchy of administrators. Additionally, you can find quick guides for the common tasks performed by the three common roles here



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