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GovDelivery

Resetting Administrator Passwords

Whether you've forgotten your current password or would like to change your password for security purposes, you can reset your GovDelivery Communications Cloud password as often as you wish. You can reset your own password from inside Communications Cloud and certain administrator roles can also help other GovDelivery administrators reset their passwords if they are not able to access their account.

Helping Another Administrator Reset Their Password

You must be an Account Administrator to reset another administrator's password.

In some cases, administrators in your organization may lose or forget their password and not be able to reset their password from inside their account. In this case, a higher level administrator can assist them in resetting their password. To do so, complete the following steps:

  1. On the left navigation menu, click on the Administrators option.
  2. Click on the name of the administrator whose password you wish to reset.
  3. Click Reset Password at the bottom of their Administrator Information.
  4. The Administrator will receive an email with instructions for changing or resetting their password.

Note: If an administrator's user account is locked--for example, in the event of too many failed login attempts--you will not be able to reset their password. You must contact Granicus to unlock their account. To do so, submit a request at the bottom of this page.

Resetting Your Own Password

When You Forgot Your Password

If you can't remember your password, you can request that it be reset directly from the login page:

  1. Click the Reset My Password link found under the login fields.
  2. Enter your Email Address.
  3. Click Submit.
  4. Check the email inbox connected with your Communications Cloud account. Shortly, you will receive an email with a link to reset your password.

When Logged In

It's important to periodically change your password to maintain security for your account. In order to reset your own password from inside Communications Cloud, complete the following steps:

  1. In Communications Cloud, click on your username at the top right side of your screen. 
  2. In the drop-down user menu, click My Profile and Security.
  3. At the bottom of your Administrator Information page, click on the button that reads Reset Password.
  4. A green confirmation box will appear that reads "Password change request sent."
  5. Check the email inbox connected with your Communications Cloud account. Shortly, you will receive an email with a link to reset your password.

 

 

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