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GovDelivery

Managing Your User Settings

In GovDelivery Communications Cloud, users are called Administrators. This article provides instructions for resetting your own password and managing contact email addresses that you can have test email messages sent to when you want to see how your bulletin will look to subscribers.

Resetting Your Password

When You Forgot Your Password

If you can't remember your password, you can request that it be reset directly from the login page:

  1. Click the Reset My Password link found under the login fields.
  2. Enter your Email Address.
  3. Click Submit.
  4. Check the email inbox connected with your Communications Cloud account. Shortly, you will receive an email with a link to reset your password.

When Logged In

It's important to periodically change your password to maintain security for your account. In order to reset your own password from inside Communications Cloud, complete the following steps:

  1. In Communications Cloud, click on your username at the top right side of your screen. 
  2. In the drop-down user menu, click My Profile and Security.
  3. At the bottom of your Administrator Information page, click on the button that reads Reset Password.
  4. A green confirmation box will appear that reads "Password change request sent."
  5. Check the email inbox connected with your Communications Cloud account. Shortly, you will receive an email with a link to reset your password.

Managing Your Test Addresses and Contacts

Communications Cloud allows you to add email addresses to your personal administrator account for testing purposes. These are known as your Contacts and are viewable on the My Contacts page. These addresses allow you to easily send test bulletins to different email addresses and preview how a bulletin will look when a subscriber receives it. Note that test addresses are associated with your administrator account; other administrators will not be able to see your test addresses.

Viewing Your Contacts

To access a list of your test addresses to your account, you'll need to view your My Contacts page:

  1. Click your user name in the upper right corner of the site.
  2. From the drop-down user menu, click My Profile and Security.
  3. In the page menu on the right side, click My Contacts
  4. From this page you can view and manage all of the contacts or test addresses associated with your profile.

Adding Contacts

To add a new contact/test email address to your profile, you can either simply type that email address in when you send your next test bulletin, and it will be saved in this location. To save them in advance: 

  1. Click your user name in the upper right corner of the site.
  2. From the drop-down user menu, click My Profile and Security
  3. In the page menu on the right side, click My Contacts.
  4. In the box provided, type in email addresses separated by commas, or use one email address per line.
  5. Once you have listed all of your desired new test email addresses, click Save. 

These addresses will then be available to you next time you want to send a test bulletin.

Deleting Contacts

To delete contacts/test addresses from your account: 

  1. Click your user name in the upper right corner of the site.
  2. From the drop-down user menu, click My Profile and Security
  3. In the page menu on the right side, click My Contacts.
  4. Check the boxes to the left of any contact addresses you want to remove. 
  5. Click the Delete Email Address(es) button at the bottom of the page. 

 

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