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Granicus Insights

Poll Responses

Every Poll within GovDelivery Interactive Text has its own Poll Dashboard. The Poll Dashboard includes the total response count, a real-time display of the responses you have received for that Poll, the Poll language, whether or not the poll is currently active, and some metadata such as overall response frequency by time and day.

On Polls set to inbound mode, the Poll Dashboard also shows the poll's assigned phone number at the top right. On Polls set to outbound mode, the box at the top right shows the date and time of the last time the poll was sent out, as well as the total number of individual times the poll has been sent.

Below the visual display of data at the top, the Poll Dashboard also includes a response table with full response data. To view the entire response table, click All Responses at the bottom of the page.

For another example of a public poll dashboard, see Kansas City Public School's poll about school improvements here.

Below the summary of results the detailed results of a poll are collected and displayed in the response table at the bottom of the Poll Dashboard. 

The response table displays a preview of the most recent responses and all responses can be viewed by clicking the All Responses link at the bottom of the page. Click the Download .CSV link to get a file of all responses.  

By default, poll responses are sorted by the time of a response starting with the most recent. Each response includes the phone number, time and date, and responses to each question in the poll.

The summary results give a bird's eye view of the trend in responses. The recent response table shows the detailed results of each Poll participant. 

Publishing Options

The Publishing area on the Poll Edit page allows you to set a poll to either inbound ("Participants will initiate the poll by texting in to a phone number") or outbound ("Send the poll to participants" mode. For a more in-depth explanation of inbound versus outbound polls, see Polls: Overview.

If the poll is set to outbound mode, the Scheduling options will appear, allowing you to send the poll immediately or schedule it for a later date and time. For more information, see Scheduling.

If the poll is configured to use a shared short code, you will also specify a Startword that the participant must text in to begin the poll. For more information, see Startwords for shared short codes. 

Public Polls

With GovDelivery Interactive Text, you have the option to set any of your Polls to Public mode. This means that anyone can access the Poll Dashboard and view the results of the poll in real-time by going to the poll's web address, without being logged in. Phone numbers are automatically hidden from public view, and you can hide specific questions from public view as well using the "Hide from public view" setting on the question in the poll editor page. If you ask respondents for an email address within the poll, email addresses are also hidden automatically.

This feature is designed primarily for governments and organizations who are conducting public feedback campaigns and who want to share their results as they come in. We are passionate about open data and transparency in government, and public GovDelivery Interactive Text Polls are a great way to keep the public engaged and informed about your efforts.

By default, the Public setting is disabled on all new polls. All response data for polls not set to Public is kept private under the highest security standards and comply with all requirements for sensitive information. For more information, see our Privacy Policy.

Voice Support

From time to time, participants may attempt to call your GovDelivery Interactive Text phone number. Participants who call will hear a default greeting, "Thank you for calling. Please leave your message at the tone." You can access recorded messages left by participants from within your GovDelivery Interactive Text account. 

Currently, there is no support for recording a custom voicemail greeting.

Note: Participant calls are especially likely if you or your agency already have a relationship with the client, particularly in human services. 

Viewing Missed Calls and Listening to Voicemails

You can view call history and recorded voicemails from any participant on their Participant page, in the Calls tab. You will also receive a Notification when someone calls or leaves a voicemail. You can listen to voicemails directly from the Notifications area by pressing the Play button next to the notification.

Poll Notifications

Notifications provide a real-time feed of what's going on in your account. When something noteworthy happens, you’ll see a red counter appear in the upper right corner of the page. Click on the bell icon to view your notifications.


When you click the bell icon, the notification drawer will expand. You can also click "See All" in the notifications drawer to see everything on a dedicated page.


There are 3 main types of notifications:

  1. Messages — If someone sends you a Private Message or leaves a voicemail, you’ll see a notification so you can read, listen, and reply if you like.
    • You can listen to voicemails directly in the notifications feed by clicking the Play button at the right. Clicking on the notification text will take you to that person's Calls tab on their Participant page.
    • To view a private message, click on the message notification and you’ll be taken to the message thread with that participant. You can reply to the private message on that page.
  2. Milestones and Updates — When your poll hits 10, 100, or 1,000 responses, you’ll see a notification so you don’t have to check up on each poll individually. You'll also see notifications when outbound polls and messages are sent to participants.
  3. Warnings & Errors — If your account is approaching its response limit, or there’s a problem with a file you uploaded, you’ll receive a notification so you can fix it or contact us for help.

Webhook Alerts

You can send real-time activity alerts from your GovDelivery Interactive Text Campaign to any external service by using the Activity Web Hook. You can find it in your Campaign Settings. For example, you can use the the Activity Web Hook to:

  • Generate an email with information from each response (see Clean Air Council)
  • Add an entry to a database each time someone texts or calls
  • Display a running feed of recent responses on your project website

Activity updates are sent as JSON POST requests. For more information on setting up the Activity Web Hook, consult our API documentation or contact us.

Editing a Poll with Responses

You can make minor edits once a poll has responses. However, some types of editing are disabled once a poll has responses to preserve the integrity of response data.

We recommend thoroughly testing your polls before launch to make any needed edits before the poll goes live. In the testing phase, you can clear responses as often as you want without losing any real data. If you need to make edits to a live poll with real response data, you should avoid clearing response data if possible.

Without Clearing Responses, You Can:

  • Fix typos or change wording
  • Change Poll Settings and Question Settings
  • Add or remove questions
  • Change the order of existing questions
  • Change which answers trigger a Followup on a Multiple Choice question


  • If you remove questions from a poll with responses, you will lose all data for those questions. Making edits while a user is in the middle of completing the survey could also cause the survey to behave incorrectly for that user. 
  • If you need to make edits that will affect the survey flow (like adding/removing questions or shuffling question order), it is strongly recommended to make those edits during off-peak times, when nobody is texting in.

Without Clearing Responses, You Cannot:

  • Change an existing question's type
  • Remove options from a multiple-choice question
  • Change the poll's type (from inbound to outbound or vice versa). 

In order to make these changes, you must clear all responses from the poll.  

If you must clear responses from a poll with real response data, be sure to download the data first by clicking Download CSV at the bottom of the Poll Dashboard page.

Poll Responses FAQ

Q. How can I see participants' full phone numbers?

To prevent accidental publishing of private phone numbers, the last 4 digits of a Participant's phone number are hidden by default, e.g. "(215) 720-XXXX".

To enable full phone number viewing for your GovDelivery Interactive Text account, or if you need access to a specific phone number for troubleshooting or contacting them outside of GovDelivery Interactive Text, please contact Granicus support.

Q. Can international participants text in to a U.S. Textizen campaign?

Yes. Currently, GovDelivery Interactive Text offers Global SMS-enabled numbers. As long as the participant's phone plan supports sending text to and from international numbers, they can participate.

Different international carriers may have different policies or capabilities. Depending on the participant's carrier and phone plan, they may not be able to text with U.S. phone numbers. There may also be additional usage fees for participants who text U.S. phone numbers.

If some of your audience falls outside of the United States (e.g. international population centers along the U.S.-Mexico border), we recommend you verify the policies of phone carriers in the region.

Q. How can I view downloaded Chinese results in Excel?

Some versions of Microsoft Excel do not display all Chinese characters properly, causing problems when opening CSV files of results downloaded from Chinese-language polls.

This issue is known to affect:

  • Excel 2010 for Windows
  • Excel 2011 for Mac

Here are two easy workarounds for this issue.

Using Google Docs:

If you already have a Google account (for example, a Gmail address), you can easily use Google Drive's Sheets functionality to make your downloaded .CSV file readable by Excel.

  • While signed in to your Google account, go to
  • Click New in the left sidebar, then choose File Upload. 
  • Select the CSV file you downloaded from your Chinese-language GovDelivery Interactive Text poll.
  • Once the file is imported, find it in your Google Drive, and double-click it to open a preview.
  • Click "Open" above the page preview to open it as a Google Spreadsheet. In this Google Sheet, you should see all the Chinese data correctly.
  • On the Google Sheets page, go to File -> Download as -> Microsoft Excel (.xlsx).
  • The new downloaded file will now display correctly in Excel.

Using Numbers for Mac:

If you are a Mac user and own a copy of Apple's spreadsheet application Numbers, you can use it to view and convert the Chinese CSV file as well. 

  • Open Numbers.
  • Go to the File menu and select Open. Locate the CSV file you downloaded from your Chinese-language GovDelivery Interactive Text poll.
  • The file should open and display all Chinese characters correctly.
  • Go to the File menu again, select Export, and choose Excel (.xls or .xlsx) format.
  • The exported file should display correctly in Excel.
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