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GovDelivery

Plain Language Playbook

Plain Language is communication that can be understood the first time your audience reads it, and is a powerful tool that the public sector is using to reduce confusion, significantly improve customer service, and save valuable time and resources.

Download this playbook to:

  • Understand why plain language is important for citizen engagement.
  • Learn plain language writing best practices.
  • Help others in your organization adopt plain language.