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Granicus Insights

Meet the Modern Citizen - VA

Customer satisfaction rates with government are at an all-time low (62-64%) and government needs to tell a compelling, consistent and unified story if they are going to change the way people perceive and interact with them.  

Check out the recording of this webinar to hear how agencies, including the Dept. of Veterans Affairs, are delivering a better customer experience, from moving transactions online and connecting with new audiences to launching customer-centric communication that drives deeper citizen engagement.