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Enabling Text Messages (Wireless Alerts)

Administrators can designate which subscription topics are available as wireless alerts. Once a topic is enabled for wireless alerts, a shorter version (maximum of 160 characters) of the email bulletin is sent simultaneously with the email update. This shorter version can include a link to the bulletin's public landing page.

Enabling Wireless Alerts for a Topic

To enable wireless alerts for a topic:

  1. In the left navigation menu, select Topics.
  2. Click on the Topic name.
  3. In the Wireless Settings section, set Wireless Alerts Enabled to Yes.
  4. Click Save.

Wireless Alerts Templates

If you have wireless alerts enabled for your account, you should create wireless template text for your General Bulletins and Topic Bulletins. This is especially important if you are using Page Watch Auto Send for wireless-enabled topics.

General Bulletin Template

To set the default wireless text on the General Bulletin Template:

  1. Click your user name in the upper right corner of the site.
  2. From the drop-down user menu, click Account Settings.
  3. On the page menu to the right, click General Bulletin Template.
  4. In the SMS Message field, enter your default wireless text.
  5. Click Save.

 Topic Bulletin Template

To set the default wireless text on a Topic Bulletin Template:

  1. In the left navigation menu, click Topics.
  2. Click on the topic name.
  3. On The Area Option toolbar, click Topic Bulletin Template.
  4. In the SMS Message field, enter your default wireless text.
  5. Click Save.
  6. Repeat for each wireless-enabled topic.

Frequently Asked Questions

Q. Can wireless alerts be sent for Page Watch topics that use Auto Send?

A. Yes. When a Page Watch bulletin is Auto Sent, Communications Cloud will also send a wireless alert containing the default text as set in the topic template.

Q. Can wireless subscribers set a digesting frequency?

A: No. Digesting is only available for subscribers that specify an email address as their destination address.

 

 

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