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Granicus Insights

Subscription Page Templates

Subscription Pages appear to subscribers or potential subscribers. Account Administrators or other users with the appropriate permissions to access the template module can customize these page templates with your organization's branding elements and messaging.

Page Templates

The following Subscription page templates are available:
Page Description
Confirm Login This page appears after the subscriber enters their email address in the sign-up field on your website. On this page, the subscriber is prompted to re-enter their email address and set an optional password.
Delete Subscription Success This page appears after the subscriber has chosen to delete their profile, confirming the deletion.
Double Opt In Success If double opt-in is enabled for your account a subscriber will receive an email upon signing up with a confirmation link. The subscriber must click the confirmation link to complete the subscription process and be taken to the Double Opt In Success page.
Landing Page When a subscriber receives an email bulletin from your organization, they can click a link to view that bulletin as a website in their browser instead of inside an email client. The landing page template contains the bulletin in the browser.
Login New This page appears when a subscriber tries to access their profile to change their settings and subscriptions. It may also appear as the first page in your subscription process. Some clients choose to replace this page with a field for entering a potential subscriber's email address directly on their website.
Network On this page, subscribers can sign up to receive bulletins from your Network partners. You can find more information about the GovDelivery Network here. This page appears as part of the sign-up process. It's the last step in the subscription process, preceding the Subscription Success page.
One-Click Success This page appears when a subscriber attempts to sign up for a single topic using a topic-specific link (created using a topic snippet) and they were already subscribed to this topic.
Password Reset This page appears when a subscriber forgets their password and requests that it be reset. The email they receive contains a link to reset the password, which then displays this page to notify the subscriber that it has been successfully reset.
Questions This page appears during the subscription process if you have set up questions. It can also be accessed from the subscriber's profile. You can find more information about questions here.
Quick Subscribe This page appears during the subscription process, prompting subscribers to select topics to sign up for. It can also be accessed from the subscriber's profile.
Subscriber Password Recovery This page appears when a subscriber forgets their password and requests that it be reset. This page prompts them to enter their email address. When the subscriber submits information on this page, an email is sent with a link to reset the password.
Subscriber Password Request This page appears when a subscriber forgets their password and requests that it be reset. When the subscriber submits their email address via the Subscriber Password Recovery page, this page appears, letting them know that an email with a reset link has been sent to them.
Subscription Success This page appears at the end of the subscription process, notifying the user that they have successfully signed up for updates.
Subscriber Profile This page allows subscribers to change their subscriptions and also preferences, such as frequency of email bulletins or setting/removing a password. It can be accessed via the Manages Preferences Link found on other Subscription pages and in transaction messages.
A flowchart further illustrating where these pages appear in the subscription process can be found in the Subscription Process Pages and Messages article.
 

To Edit a Subscription Page

  1. On the Account Area toolbar, click Templates.
  2. On the Area Option toolbar, click Subscription Pages.
  3. Click the name of the page you want to edit in the list.
  4. Customize the fields for your page. Use the default text to get an idea of what kind of content should go in each field. 
    • A list of field definitions can be found at the bottom of this article for reference. 
    • If you have replaced the default text and want to see it, click Restore Defaults at the bottom of the page to replace all the field values on the page with the defaults.
  5. Click the red Preview link at the bottom of the page to see your changes in action.
  6. When you are done, click Save.

Editable Fields

Below is an alphabetical list of fields you might see when editing a subscription page template:

Field Description
Accessibility Instructions Instructional text that allows subscribers with screen readers to understand how to use the page. Communications Cloud provides default Accessibility Instructions in English. However, the default text can be customized or translated into another language.
Add Subscriptions Link Link to add subscriptions to the user's profile.
Banner A banner image that displays at the top of the page. See Banner Images for more information on uploading banner images for your account.
Body  This field contains the main text for the page. You can use the editing options to include images, styled text, HTML, etc.
Bulletin Details Text Line of text below the bulletin subject. This can be removed.
Cancel Button Type You can select from either text or image button types.
Cancel Button Text The text that will display if you select the text option for the cancel button type.
Cancel Button Image URL URL for the Cancel button image. Required if you select Cancel Button Type: Image. The image must be hosted on your servers; it cannot be uploaded to Communications Cloud.
Close Button Type Select Text or Image.
Close Button Text Text that displays on the Close button. Text that displays on the Close button.
Close Button Image Text that displays on the Close button. Text that displays on the Close button.
Confirm Password Label Label for the password confirmation field.
Daily Digest Choice Label Label indicating that emails will be digested daily (one daily email sent). Displays if digesting is enabled.
Delete Column Heading Instructions on how to delete a subscription.
Descriptive Text Further instructions to the user; should link to the subscriber preferences page.
Digest Preferences Heading Heading for the digest preferences section. Displays if digesting is enabled.
Digest Preferences Instructions Descriptive text that describes the subscriber's digest options. Displays if digesting is enabled.
Digest Preferences Postscript Text indicating that high priority emails can override digesting preferences. Displays if digesting is enabled.
Email Address Heading Heading for the email subscription section.
Email Address Label Label for the email input field.
Email Address Confirm Label Label for the email address confirmation field.
Email Confirm Field Label Label for the email confirmation input field.
Email Field Label Label for the email input field.
Email Heading Heading for the email subscription section.
Email Instruction Text Descriptive text that explains how to subscribe to email updates. Use the editing options to included images, styled text, HTML, etc.
Existing Subscriber Heading Heading that indicates that the subscriber had previously subscribed to this topic.
Existing Subscriber Instructions Text that indicates that the subscriber had previously subscribed to this topic.
Failed Heading Heading indicating that the task the subscriber attempted failed.
Failed Message Text indicating that the task the subscriber attempted failed.
Finish Button Type Select Text or Image.
Finish Button Text Text that displays on the Finish button. Required if you select Finish Button Type: Text.
Finish Button Image URL URL for the Finish button image. Required if you select Finish Button Type: Image. The image must be hosted on your servers; it cannot be uploaded to Communications Cloud.
Heading Your heading text for the page.
Help Link Text Label for the link to your organization's help section.
Hide All Topics Text Text for a link that allows a user to hide expanded topics.
Immediately Digest Choice Label Label indicating that emails will not be digested (sent immediately). Displays if digesting is enabled.
Instruction Text Text indicating what actions the user should take. You can use the editing options to include images, styled text, HTML, etc.
Instructions Instructive or confirmation text relevant to this page. You can use the editing options to include images, styled text, HTML, etc.
New Subscriber Heading Heading for the new subscriber section.
Page Title A title for your page. By default, the page title is the name of your account. The page title displays as the title of the browser window.
Password Confirm Label  Label for the password confirmation field.
Password Field Label Label for the password field.
Password Heading Heading for the password section.
Password Instruction Text Descriptive text that describes the password options.
Password Label Label for the password field.
Password Recovery Heading Heading for the password recovery section.
Password Recovery Instruction Text Text indicating how to recovery your password.
Password Request Heading Heading for the password request section.
Password Request Instruction Text Text indicating that a password request has been sent.
Preferences Link Text Label for the link to the Subscriber Preferences page.
Preference Tab Label Text Label for the preferences tab.
Privacy Policy Link Text Label for the link to your privacy policy.
Privacy Policy Text Description of your organization's privacy policy.
Questions Tab Label Text Label for the questions tab.
Quick Subscribe Link Text Text for the link to the Quick Subscribe page.
Remove Password Label Label for the remove password field.
Re-Subscribe Button Type Select Text or Image.
Re-Subscribe Button Text Text that displays on the Re-Subscribe button. Required if you select Re-Subscribe Button Type: Text.
Re-Subscribe Button Image URL URL for the Re-Subscribe button image. Required if you select Re-Subscribe Button Type: Image. The image must be hosted on your servers; it cannot be uploaded to Communications Cloud.
Salutation A welcoming introduction.
Save Button Type You can select from either text or image button types.
Save Button Text The text that will display if you select the text option for the save button type.
Save Button Image URL URL for the Save button image. Required if you select Save Button Type: Image. The image must be hosted on your servers; it cannot be uploaded to Communications Cloud.
Show All Topics Text Text for a link that allows a user to view additional topics.
Social Login Instruction Text Text that displays before the social login icons. This only displays if your account has social login enabled.
Subscribe Button Text Button that begins the subscription process.
Subscribe Label Label indicating to sign up for updates.
Subscribe Text Text in the email address box.
Subscriber Preferences Text Further instructions to the user; should link to the subscriber preferences page.
Subscriptions Tab Label Text Label for the subscriptions tab.
Subscription Type Label Label for the drop-down box of all subscription types. This field is optional.
Success Heading Heading for the page.
Success Message Text confirming that the subscriber has successfully accomplished the task they were trying to do.
Success Text Text confirming that the subscriber has successfully accomplished the task they were trying to do.
Topic Instructions The default for this field is: "You are subscribed to the following topics:"
Topic Heading This is the Topic column label for the list of topics to which the subscriber is currently subscribed.
Unsubscribe Link Link to delete the user's profile.
Weekly Digest Choice Label Label indicating that emails will be digested weekly (one weekly email sent). Displays if digesting is enabled.
Wireless Address Heading Heading for the wireless address section.
Wireless Address Label Label for the wireless address field.
Wireless Address Confirm Label Label for the wireless address confirmation field.
Wireless Confirm Field Label Label for the wireless confirmation input field.
Wireless Field Label Label for the wireless destination input field. This field is also optional.
Wireless Heading Heading for the wireless subscription section.
Wireless Instruction Text Descriptive text that explains how to subscribe to wireless updates.
Wireless Subscription Type Text Indicates that a subscriber is signing up for wireless text updates. This field is also optional.

Troubleshooting

Why are some of my subscribers seeing browser security warning messages during signup?

Communications Cloud uses https to deliver subscriber pages for your account. Because these pages can be customized by you, they can contain content that your organization controls, for example an image hosted on your website. This makes it possible for your organization to include content on these pages that is not delivered securely over https. When some browsers encounter a mix of secure and unsecure content on a page, they will display a warning message indicating that the site is not secure.

In addition to the content you have customized on your subscriber pages, the favicon--the icon displayed for a page at the top of your browser--used for these pages is pulled from the homepage that we have on file for your organization. This means that if the favicon on your organization's website is not delivered over https, your subscribers will see the warning message on subscriber pages in some browsers, such as Mozilla Firefox.

The best way to avoid this is to make sure your organization's website is delivered over https. If you notice this problem, submit a request using the link at the bottom of this page. Our Customer Support team will work with you to identify which of your content is causing the security warning message.

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