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GovDelivery

Subscription Approval and Moderation

The Subscription Approvals feature allows you to moderate and approve all new subscribers to a topic. There are two methods for adding subscribers to a topic that requires Subscription Approvals: you can manually upload new subscribers (these subscribers do not require an approval) or you can log into Communications Cloud to approve pending subscription requests. These subscribers will need to be approved before they have an active subscription to the topic.

Subscribers that are not approved or are pending will not receive bulletins sent from the topic.

Enabling Subscription Approvals for a Topic

To enable Subscription Approvals for a topic:

  1. On the Account Area toolbar, click Topics.
  2. Click on the topic name to apply the restriction to an existing topic or click Create Topic to create a new topic.
  3. In the Subscription Management section, set Subscription Approval to Yes.
    sub_approvals.png
  4. Click Save.

Approving Subscribers

There are two methods for adding subscribers to a topic that requires Subscription Approvals: you can manually upload new subscribers (these subscribers do not require an approval) or you can log into Communications Cloud to approve pending subscription requests.

Manually Uploading New Subscribers

To manually upload new subscribers:

  1. On the Account Area toolbar, click Topics.
  2. Click on the topic name.
  3. On the Area Option toolbar, click Subscribers.
  4. Enter the subscriber email addresses in the Add Subscribers box, or upload a .CSV file.
  5. Click Save.

Approve Subscription Requests

To approve subscription requests:

  1. On the Account Area toolbar, click Topics.
  2. Click on the topic name.
  3. On the Area Option toolbar, click Subscribers.
  4. Click the Requests tab.
  5. Check the box next to the subscriber destination address.
  6. Click Approve to approve the subscription or Decline to deny the subscription.

Subscription Approval Topics with Questions Enabled

If a topic has a Question assigned specifically to that topic (and no other topics) and it has Subscription Approval set to Yes, then those questions will not be asked during the subscriber sign-up process, since the subscriber does not yet belong to the topic. Subscribers are only considered part of a topic once their subscription has has been approved. Because of this, subscribers to topics that require subscription approvals will bypass any topics specific questions on that topic.

This is important to consider when enabling subscription approvals for topics, as questions created for that topic will not draw information from subscribers to that specific topic.

 

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