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Granicus Insights

Subscriber Origin

Subscriber records seen in the GovDelivery Communications Cloud– in export files or subscriber tables, for example – describe the subscriber "origin." Subscriber origin is the process by which the subscriber record was created. It does not describe how the subscriber was added to a topic, and the subscriber origin will not change, no matter how many topics they're added to.

Subscriber origin types:

  • Direct. The subscriber signed up for your account through a sign-up form on your website.
  • Network. The subscriber signed up through another agency's subscription page and then signed up for your account through a network option that appears in the subscription process.
  • Local network. Similar to "Network" – the subscriber signed up for your account during the subscription process for another agency. In this case, your account was suggested to the subscriber based on their geographical location.
  • Overlay. The subscriber signed up for your account through an overlay.
  • Upload. The subscriber was added to your account by an administrator.
  • Other. A designation given to subscriber records whose origin doesn't fit into the other categories. It could mean, for example, that the subscriber record was added by a Communications Cloud background process, such as restoring a deleted record. It could also represent a legacy subscriber record that was created before the origin types were defined.



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