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Granicus Insights

Bulletin Address Report

The Bulletin Address Report is a complete listing of all the destination email addresses and wireless phone numbers for a specific bulletin, and includes detailed delivery and response tracking metrics. Bulletin Address Reports can be viewed by topic, group, and account admins to see how well bulletins have performed and what kind of audience has actually taken notice of the bulletins.

Accessing the Bulletin Address Report

To access the Bulletin Address Report:

  1. Click Reports in the left navigation menu.
  2. Click Bulletin Analytics in the Bulletin Reports section.
  3. Select a Start Date and an End Date.
  4. Click Show Report.
  5. Click the Details tab and select a bulletin from the list.
  6. Click the Recipient Details button in the Details section.

Alternate method:

  1. Click Bulletins in the left navigation menu.
  2. Locate the bulletin you wish to review.
  3. Click View Report.
  4. Click the Recipient Details button in the Details section.

Summary Fields

The summary section provides an overview of the report's contents. Fields in the summary include:

  • Importance - The importance level of the bulletin (this should always be normal).
  • Subject - The bulletin's subject line.
  • Recipients - The recipients of the bulletin (this is based on topics and filter criteria).
  • Date Sent - Date and time the bulletin was sent.
  • Total Sent - Number of bulletins sent (number of recipients).
  • Delivered - Number of bulletins delivered.
  • Shared Views - The number of times the bulletin's landing page has been viewed.

Recipient List

This section allows you to view how bulletins have performed with each recipient. You can use the fields above the list to filter it according to different values by entering text, or selecting from a dropdown list, and then clicking Search. The columns in this list include:

  • Destination Address - The subscriber's email address or wireless phone number if they are a wireless subscriber.
  • Delivery Status - Indicates whether the email was delivered, undelivered, or if there was a delivery failure.
  • Failure Message - If the bulletin failed to deliver to the recipient, the failure message details the cause of the failure.
  • Total Opens - Number of times an email bulletin was opened by recipients.
  • Total Clicks - Number of unique links clicked by the recipients.
  • Click Summary - Lists the URL of each link that was clicked in the message.

Exporting Your Bulletin Address Report

  • Click the PDF button on the right-hand side above the Summary section to export your report summary to a .PDF file. 
  • Click the CSV button above the recipient list Search button to export your report to a .CSV file.

 

 

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