To use this feature, you must have an existing MAX.gov account, and your Communications Cloud account must be enabled for MAX.gov authentication. If your agency has not enabled MAX.gov authentication on the Communications Cloud platform, you should continue to log in with your email address and password as usual.
To sign in using MAX.gov, click on Sign in using MAX.gov Account. You’ll then be taken to your MAX.gov login screen. After you’ve successfully logged in to your MAX.gov account, you’ll return to your Communications Cloud administration homepage.
Please Note: MAX.gov has a maintenance window during which it is unavailable every Sunday morning from 2-8am EST.
If your agency uses MAX.gov authentication, and you’re interested in using the MAX.gov login option, contact your Granicus Client Success Consultant for more information.
Is MAX.gov authentication available to any Granicus customer?
No. In order to use Communications Cloud’s MAX.gov authentication option, you must first have a MAX.gov account. MAX.gov accounts can be used only by federal clients. If you’re a federal agency, and you’re interested in using MAX.gov authentication, you should contact the Office of Management and budget for more information. If you’re not a federal agency, or don’t have a MAX.gov account, you can’t use Communications Cloud’s MAX.gov authentication.
If I have a MAX.gov account, but my account does not, can I still log in using MAX.gov authentication?
No. You can only use the MAX.gov authentication if your account is enabled for it. Granicus must manually enable your account for MAX.gov authentication before you can use the MAX.gov login option.
If my account is enabled for MAX.gov, can I still log in using just my email and password?
No. If your account is enabled for MAX.gov authentication, all of your account administrators must log in using the MAX.gov authentication. You can’t reset your Communications Cloud account password, nor can you be locked out of your Communications Cloud account because of invalid login attempts, and your account password does not expire.
Can I use my Communications Cloud username and password to log in to MAX.gov?
No. You can only use your MAX.gov account credentials previously granted to you by the Office of Management and Budget, the agency responsible for overseeing the account management and technology behind MAX.gov.
When I tried to log in using the MAX.gov authentication, it simply said my login attempt failed. Why can’t I log in?
The most likely reason a login failure is that your account isn’t enabled to use MAX.gov authentication. Check with your Communications Cloud account administrator to see if that’s the case.
If your account is enabled for MAX.gov authentication, it could mean that you haven’t connected your Communications Cloud administrator’s account to your MAX.gov account. When your account is first enabled for MAX.gov authentication, you will receive an email notification with a link that connects your administrator’s account to your MAX.gov account. If you haven’t clicked on this link within 24 hours of receiving it, you will be unable to log in to Communications Cloud.
If you let 24 hours expire before linking your Communications Cloud administrator’s account to your MAX.gov ID, contact your Communications Cloud account administrator to regenerate a new notification.
If I didn’t click on the link in the notification email within 24 hours, can I still log in using my Communications Cloud username and password?
No. After your account has been enabled for MAX.gov authentication, all of your account’s users must use the MAX.gov authentication option, not just the users who have connected their Communications Cloud accounts to their MAX.gov accounts.
If my MAX.gov account is locked out or not working, what should I do?
If you encounter issues logging in to your MAX.gov page, contact MAX customer support.
For any questions related to your MAX.gov account, contact the Office of Management and Budget support.
Granicus does not have access to any information related to your MAX.gov account, including username, password, or two-factor devices (PIV or CAC). Granicus customer support can’t manage or change anything related to your MAX.gov account.